Font size
  • A-
  • A
  • A+
Site color
  • R
  • A
  • A
  • A
Blended By Design
  • English ‎(en)‎ English (United States) ‎(en_us)‎
  • Log in

    Access to the platform

    Forgotten your username or password?

  • Log in
Skip to main content

Business and Business Development

  1. Home
  2. Courses
  3. Adult Learning
  4. Business and Business Development
Customer Service

Customer Service

Course Objectives:

  • Learn and practice with the fundamental components of successful customer service.
  • Examine case studies that focus on delivery of customer service that increases business.
  • Examine and discuss customer service as a driver of business success.
  • Design an individualized customer service plan.

Hours: 10


Diversity, Equity, and Inclusion in the Workplace

Diversity, Equity, and Inclusion in the Workplace

Course Objectives:

  • Apply engagement strategies that lead to workplace satisfaction and increased productivity.
  • Counteract bias and negative workflow mindsets.
  • Discuss diversity and inclusion as it works into workforce culture.
  • Foster an inclusive work environment.

Hours: 10



Organizational Behavior

Organizational Behavior

Course Objectives:

  • Understand and apply theories that lead change initiatives and facilitate organizational transformation.
  • Apply lead organizational change strategies to individual (small and large) initiatives.
  • Build expertise in team facilitation, application of Sigma processes, and reinforce organizational development concepts.

Hours: 10


Problem-Solving and Decision-Making

Problem-Solving and Decision-Making

Course Objectives:

  • Examine and analyze multiple workplace scenarios.
  • Understand and apply creative problem solving strategies for multiple workplace scenarios.
  • Identify and discuss barriers to solutions and ultimate success.
  • Apply critical, divergent, and convergent thinking strategies to multiple scenarios for effective, creative problem solving.

Hours: 10


Conducting International Business

Conducting International Business

Course Objectives:

  • Understand and apply the fundamentals of risk assessment and management in the international business arena.
  • Discuss the economic, political, and social factors that drive change.
  • Navigate decision-making across multiple global market scenarios.
  • Apply international concepts to personal business ideals.

Hours: 10


Cyber Law

Cyber Law

Course Objectives:

  • Discuss legal issues that govern cyber operations.
  • Gain and apply the tools and techniques for conducting ethical, legal cyber operations.
  • Compare and contrast unethical hacking to ethical hacking and criminal penalties. 
  • Discuss technological innovation before enactment of law.
  • Distinguish among various hacking types to include: nuisance hacking, activist hacking, and criminal hacking.

Hours: 10


Human Resources Management

Human Resources Management

Course Objectives:

  • Identify and define the principles of job analysis and design.
  • Understand the fundamentals and evidence-based principles of workforce diversity.
  • Apply the principles of human resource metrics and measurement.
Hours: 10


Negotiation Skills

Negotiation Skills

Course Objectives:

  • Develop understanding of, and discuss a mastery framework for, successful negotiation techniques.
  • Analyze personal strengths and weaknesses as a negotiator.
  • Use examples, metrics, and feedback to gain techniques for strengthening negotiation skills.
  • Apply negotiation techniques to live competitive scenarios to build personal negotiation skills.

Hours: 10


Making a Digital Transformation

Making a Digital Transformation

Course Objectives:

  • Identify and discuss innovative digital technologies that transform organizations with sustained growth through strategy.
  • Examine the role of leadership and successful track of digital leaders to include Adobe, Google, and Microsoft among others.
  • Design and execute strategies that lead digital transformation in a compitetive global marketplace.
Hours: 10


Digital Marketing

Digital Marketing

Course Objectives:

  • Examine and discuss successful models of digital marketing that lead to sustained growth.
  • Examine and discuss the value of SEO, paid search, social marketing campaigns, mobile, email, display marketing, and analytics as they lead to business growth.
  • Design and pilot a customized digital marketing plan.

Hours: 10


Corporate Conflict Resolution

Corporate Conflict Resolution

Course Objectives:

  • Examine successful models of conflict resolution.
  • Apply the concepts of mediation and facilitation as strategies for conflict resolution.
  • Practice with the application of effective communication skills that embody effective listening and feedback.
  • Apply key problem-solving and conflict-resolution skills to multiple personal and corporate scenarios.

Hours: 10


Time Management

Time Management

Course Objectives:

  • Identify and discuss personal "time wasters", and behaviors that lead to low-value time.
  • Examine a variety of successful time management strategies and techniques.
  • Identify, adopt and adapt strategies that leverage with personal time wasters.
  • Plan time and activities using strategies for time management.
  • Apply practical strategies to work and personal organization.

Hours: 10


Teamwork and Team Building Skills

Teamwork and Team Building Skills

Course Objectives:

  • Become familiar with, and discuss, strategies for team cohesiveness.
  • Identify gaps in team performance.
  • Apply techniques that build team performance, close gaps, and lead to excellence.
  • Identify and discuss the 5 components team success and apply them to corporate norms.
  • Practice with effective team communication protocols.

Hours: 10


Grant and RFP Writing

Grant and RFP Writing

Course Objectives:

  • Understand the logistics of researching the right grant or RFP opportunities.
  • Review and practice with search engines both subscription and free.
  • Review and unpack winning RFPs and grants from a variety of sources: states, federal government, small business, philanthropic, etc.
  • Unpack a variety of RFP and grant applications to understand the logistics of writing a successful application.
  • Research and select one opportunity to respond to.

Hours: 10


Public Speaking

Public Speaking

Course Objectives:

  • Analyze one's own presenter strengths and weaknesses.
  • Analyze and discuss the strengths of a variety of winning presentations.
  • Adopt new insight and direct presentation strategies from expert presenters.
  • Use video, self-analysis and peer feedback for on-going skills improvement.
  • Adopt a process of continuous improvement for on-going presentation skills improvement.

Hours: 10


Marketing 101

Marketing 101

Course Objectives:

  • Review and discuss concepts of marketing management and analysis.
  • Discuss marketing problems and propose solutions.
  • Analyze exemplars of successful marketing strategy.
  • Discuss customer service, market research, segmentation, cost proposals, promotions, product and sales force management.
  • Design a personalized marketing plan for a small or large-scale business.
Hours: 10


Stay in touch

Blended-by-design.net

  • https://blended-by-design.net
  • bestblendedlearning@gmail.com
Data retention summary
Get the mobile app
Policies